Customer Service Representative

We are working with a fast growing, large (over $1B in annual revenue) global leader and manufacturer of extruded staple fibers, woven & non-woven fabrics including needle punch nonwovens, and other textile related products utilized in a wide variety of industries. The company has a need for a Customer Service Representative with at least 2 years of experience from a manufacturing organization. This is an amazing company to work for with very low turnover (18- year average tenure) and the company is offering a competitive base salary and excellent benefits.

This position is based northeast of Atlanta, GA, near Braselton Georgia and will report to the Customer Experience Manager. This is a salaried position with a salary range from $45K and up depending on experience. Also offers 10% bonus opportunity and salary increases as you progress in training.

Job Description:

  • Strengthen customer relationship and add value to the customer
  • Order management for assigned sales regions
  • Work with DocuNav GeoDocs – paperless system
  • Ownership from order entry to invoicing
  • Educating customers on company and process
  • Customer follow-up on ship dates, delays, inventory, back orders, order status, etc.
  • Handle blanket and regular orders
  • Change orders
  • Handle international shipping documents – coordinating with freight forwarder, providing cost and delivery information, and export documentation
  • Complaint resolution
  • Debits, Credits, and RGA – updating customer on status
  • Handling telephone calls regardless of region, market, or product
  • Assisting Sales team with customer requests – samples, data, etc.
  • Customer Management:
  • Maintain customer relationships
  • Maintenance of customer and ship location information, contact information, freight preferences, pricing, etc.
  • Monthly rotation of Live Chat
  • Back up other Customer Service Representatives

Requirements:

  • At least 2 years of Customer Service Rep. experience with a manufacturing organization
  • Computer savvy, proficiency with MS Office Suite, ability to work in multiple software/systems in paperless environment, document management skills
  • Must show a stable work history – at least 3 years stints with companies

All Candidates must be able to provide work related references.

To apply for this job email your details to resumes@rushandcompany.com

Rush & Company is a full service Executive Search Firm that specializes in the Soft Goods industry.

Included in this industry are the apparel, home furnishings and industrial markets. We work in the fiber, fabric and fashion industry with clients and candidates located all over the world.

All candidates must be able to provide work related references.

If you're a candidate and would like to submit your confidential resume, please use resumes@rushandcompany.com. We will contact you if your qualifications match any of our current job searches.