Customer Service Advocate

We are working with a leading international personal hygiene group in the baby care, feminine hygiene, and adult care markets for consumers, retailers, institutional and private health care providers in over 15 countries. The company has dozens of facilities and brands, with Billions in annual revenue. The company is rapidly expanding and offers a competitive base salary, bonus, and benefits including relocation assistance for qualified candidates.

The company has a need for a Customer Service Advocate located north of Atlanta, GA and will report to the Customer Service Manager.

Job Purpose:

  • Leads the execution of the order fulfillment process to meet the company’s customer service order management performance objectives and strengthen customer relationships

Main Responsibilities and Key Tasks:

Customer Setup Process:

  • Set up new customers in the system/s
  • Conduct customer maintenance activities

Order Management:

  • Receive / enter customer’s orders via EDI or manually
  • Ensure accuracy of customer order information vs. customer / item information in the system; resolve discrepancies internally or with customers
  • Process shipped orders to point of invoice release

Provide front-line customer service performance:

  • Resolve order issues: work with logistics, plants, distribution centers, accounting, sales to and identify root cause and provide options such as hold status, lack of inventory, shipping delays, etc.
  • Communicate problem situations with customers and negotiate alternatives
  • Notify Sales Directors and other Senior Managers regarding situations that may be elevated within the customer’s organization

Execute Vendor-Managed Inventory:

  • Analyze customer inventory and sales velocity
  • Identify future requirements
  • Create purchase orders on behalf of customers and secure customer approvals

Maintain customer files

Requirements/Experience:

  • 5+ years of business with a consumer-packaged goods company
  • 2+ years of customer service or inside sales experience
  • Bachelor’s degree or equivalent experience
  • Manufacturing and / or distribution exposure
  • SAP and ERP system experience
  • Ability to speak Spanish is a plus

To apply for this job email your details to resumes@rushandcompany.com

Rush & Company is a full service Executive Search Firm that specializes in the Soft Goods industry.

Included in this industry are the apparel, home furnishings and industrial markets. We work in the fiber, fabric and fashion industry with clients and candidates located all over the world.

All candidates must be able to provide work related references.

If you're a candidate and would like to submit your confidential resume, please use resumes@rushandcompany.com. We will contact you if your qualifications match any of our current job searches.