Operations Manager, eCommerce

A phenomenal opportunity to join a dynamic, growing company with a culture of trust, empowerment, and flexibility. Our client is an international home fashions company with an expanding ($75MM plus) business in the U.S.

We are looking for an Operations Manager for their B2B Ecommerce Business.

The company’s Operational Organization is in Charlotte, NC, along with their NA Warehouse, therefore we need someone that can be in person as much as needed. The company offers a very competitive compensation and benefit package.

If you love to have ownership of a process but also love to collaborate with a team in a culture of positivity, this is a fantastic role!

Job Description:

  • In this role you will play a leadership position in ensuring that the company reaches its short term and long term strategic growth objectives for their significant B2B Ecommerce business
  • Own throughput product life cycle
  • Item setups, sell-through, inventory levels, 3PL management
  • Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks
  • Develop and implement strategy to improve performance and enable growth
  • Increase our product and market brand visibility in all areas of the internet on eCommerce retail websites
  • Manage and optimize service-level agreements with customers to propel growth
  • Develop and conduct Quarterly Business Reviews with 3PLs that include specific KPIs
  • Develop financial plans and KPIs for the supply chain, including the annual operating plan, long-range plan, and monthly/quarterly forecasts

Skills and Capabilities:

  • Strong sense of accountability; operates with sense of urgency and ownership in performing job duties
  • Ability to manage competing priorities with ability to manage workload and meet tight deadlines
  • Must be able to lead, influence, build consensus and work effectively in cross functional teams
  • Strong analytical, quantitative, and team management skills
  • Excellent written and oral communication and interpersonal skills at various levels in the organization
  • Ability to consolidate complex data / information into concise communication points
  • Excellent organizational skills including but not limited to project planning, time management, and project management
  • Must be a self-starter, flexible, and able to work on time sensitive projects without daily supervision
  • Advanced database and excel knowledge/ skills, proficient in PowerPoint

Minimum Qualifications and Experience Requirements:

  • 7+ years’ experience in a middle/senior financial or operations business role
  • Experience in building and managing direct to consumer digital marketing strategy
  • Experience in distribution and transportation is required
  • Experience in retail is required
  • Experience with SAP is a plus
  • Proven track record of reporting and utilizing financial information to drive business performance
  • Supervisory experience and demonstrated ability to create and build strong relationships
  • Excellent skills in prioritizing and planning work activities, developing realistic action plans, time efficiency
  • Ability to strike a balance between having perfect data/analysis and decision making
  • Effective communication and influencing skills across all levels

All Candidates must be able to provide work related references.

To apply for this job email your details to resumes@rushandcompany.com

Rush & Company is a full service Executive Search Firm that specializes in the Soft Goods industry.

Included in this industry are the apparel, home furnishings and industrial markets. We work in the fiber, fabric and fashion industry with clients and candidates located all over the world.

All candidates must be able to provide work related references.

If you're a candidate and would like to submit your confidential resume, please use resumes@rushandcompany.com. We will contact you if your qualifications match any of our current job searches.